Construction is dusty and dirty! It gets everywhere, especially if any sanding is being done. Make sure the contractor will make an honest effort to keep the dust contained, or notify you when the heavy dust generating operations will take place so you can place sheets over furniture or move sensitive belongings. Make sure the [...]
Articles for October, 2009
Do you guarantee your work will meet up to standards?
Check to see if the contractor is willing to take care of any problems associated with the project that may crop up in the next few months. If he considers the project done after the final inspection, this may not be the right person for the job. Your contractor should guarantee his work for at [...]
Will we need a building permit for this project?
Most cities and towns require permits for building projects. Failure to obtain the necessary permits or to arrange obligatory inspections can be illegal. In some cases, if a project violates a zoning law or some other regulations, it may even have to be demolished if there is no way to comply with the law. A [...]
How many projects like mine have you completed in the past 12 months?
This will help you determine the contractor’s familiarity with your type of project. You should confirm that a good portion of those completed projects were similar to the type of project you are proposing.
What percentage of your business is repeat or referral business?
This will give you a good indication about the company’s customer satisfaction. According to research conducted by NARI, most remodeling businesses attribute over 50 percent of their annual volume to customer referrals; Houseworks Unlimited, Inc. attributes up to 90 percent.
May I have a list of references for projects you have completed which are similar to mine?
The contractor should be able to supply you with a minimum of three references, including names, telephone numbers and addresses. As a follow up to this question, ask how long ago the project was completed and if the contractor can arrange a visit to see the finished job. You should also ask for professional references [...]
Are you or any of your company’s employees certified?
Trade certifications are good indicators of dedication, professionalism and knowledge of the industry. Remodelers are required to meet certain industry criteria to maintain their certifications. NARI offers six designations: Certified Remodeler (CR), Certified Remodeler Specialist (CRS), Certified Remodeling Associate (CRA), Certified Kitchen & Bath Remodeler (CKBR), Green Certified Professional (GCP) and Certified Lead Carpenter (CLC).
Are you a member of NARI or NAHB?
NARI stands for the National Association of the Remodeling Industry and NAHB stands for the National Association of Home Builders. It’s always a good idea to consider hiring a NARI or NAHB contractor. In most cases, both organizations only attract conscientious contractors interested in bettering the industry and in weeding out unprofessional contractors. In order [...]
Does your company carry general liability and workers compensation insurance?
Make sure your contractor carries general liability insurance. This type of insurance protects your property in case of damage caused by the contractor and/or his employees. The insurance company will pay for the cost of replacing, and/or repairing any damage that occurs. Anyone can say they are insured. Make the contractor prove it by having [...]
Do you have design services available?
If you are considering a large or involved project, you will need design services. If the contractor does not have design-build capabilities, you should consider hiring an architect. Has he worked with an architect before? How closely are you willing to work with my ideas? Depending on the size and scope of the project, you [...]
